asia138 Casino & Sportsbook Data Care
This page describes what we collect when you use asia138 and how we keep that data protected. We operate our platform across multiple jurisdictions where local law permits, and we handle your information in accordance with applicable data-protection rules.
We take privacy seriously. When you open an account on asia138, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play our live-dealer tables and sports markets, you share personal details with us. We explain below exactly what we collect, why we need it, and how long we keep it.
Our commitment is to be clear and transparent about your data from the moment you register until you close your account.
What We Collect on asia138
We collect information in a few ways. When you register an account on asia138, we ask for your name, email address, phone number, and date of birth. We also verify your identity by requesting an ID document—a passport, national ID, or driver's licence—and a proof of address such as a utility bill or bank statement. This is mandatory for all users and helps us comply with anti-money-laundering regulations.
When you make a deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, our payment processor records your transaction details. We store your bank account or e-wallet identifier, the amount, date, and time. We do not store your full payment-method credentials—our payment partners handle that encryption.
We also collect behavioural data. Your IP address, device type, browser, and operating system are logged every time you log in. We track which games you play on asia138, how long you play, and your betting history. We use cookies and similar tracking technologies to remember your preferences and login status.
How We Use Your Data
We use your information primarily to provide the asia138 service—opening your account, processing deposits and withdrawals, settling bets, and preventing fraud. When you play live-dealer tables with our studios in Jakarta, Surabaya, or Bandung, we use your account data to match you to the correct table feed and confirm your balance in real time.
We also use your data to comply with legal obligations. Regulators in jurisdictions where we operate may require us to report suspicious transactions or verify user identity during account verification windows. We may share your details with third-party compliance partners and anti-fraud providers if needed.
If you opt in to marketing, we may send you emails or SMS about new games, seasonal tournaments (Liga 1, Piala Indonesia, Piala AFF fixtures), and deposit bonuses. You can opt out at any time by clicking "Unsubscribe" in our emails or adjusting your account preferences.
Third-Party Processors and Data Location
Our servers may sit outside your jurisdiction. We use data centres in multiple regions to ensure fast game-load times and low latency for live-dealer streaming. Your personal data may be transferred to, stored in, or processed in countries other than your own. By using asia138, you consent to this transfer.
We work with the following types of third parties:
- Payment processors: Handle your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions.
- Identity-verification partners: Verify your ID and proof of address documents.
- Fraud-detection services: Monitor account behaviour for suspicious activity.
- Live-streaming providers: Host our blackjack, roulette, baccarat, and Dragon Tiger studios.
- Customer-support platforms: Store chat logs and account-support tickets.
All processors sign data-processing agreements with us. We do not allow them to use your data for their own marketing purposes.
Your Rights and Retention
You have the right to access, correct, or delete your personal data. To request a copy of the information we hold about you, contact our support team using the details in the "Contact us" section below. We will provide your data in a portable format within a reasonable timeframe.
We retain your information for as long as your account is active and for a period after closure as required by law. Financial records are typically kept for several years to comply with anti-money-laundering rules. Identity documents are deleted after verification unless a dispute or regulatory inquiry requires us to retain them longer.
If you wish to close your account on asia138, log in, navigate to Account Settings, and select "Close Account". Any outstanding balance will be withdrawn to your original payment method. Once closed, your account data moves to our archive and is not accessible for login, but we retain it for compliance purposes.
Security and Changes
We apply industry-standard security practices to protect your data. Your password is hashed, and all communication between your device and asia138 servers is encrypted via HTTPS. We do not store full payment-card details—only reference tokens.
We may update this privacy policy from time to time to reflect changes in our service or legal requirements. If we make material changes, we will notify you by email or by displaying a notice on our platform. Your continued use of asia138 after such notice constitutes your acceptance of the updated policy.
Contact asia138
If you have questions about this privacy policy, wish to exercise your data rights, or believe we have mishandled your information, please contact our data protection team:
- Email: [email protected]
- Support contact: Use the chat feature on our platform or visit our FAQ page for common enquiries.
- Mailing address: We accept written requests at the address listed in our legal notice
Our services are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of asia138 comply with their own jurisdiction's law.
Thank you for trusting us with your data. We are committed to keeping it safe and using it fairly.