asia138 FAQ

No. We allow one account per person. If you open more than one account using the same name, email, or identity documents, we will close all but one and may suspend access. When you register on asia138, you confirm that you are opening a single account for your own use. If you have previously closed an account and want to open a new one, contact our support team to request account reactivation rather than creating a duplicate.

Visit our login page and click "Forgot password?" You will be asked to enter the email address or username associated with your account. We will send a password reset link to your registered email. Follow the link, create a new password, and sign in. If you do not receive the email within a few minutes, check your spam folder. If you no longer have access to your registered email address, contact our support team with your username and identity verification documents so we can help you recover the account.

When you open an account, you are asked to upload a valid passport, national identity card, or driver's licence, plus a proof of address such as a recent utility bill or bank statement. These documents are verified by our identity-check partner within a few hours. Once verified, your account is fully active and you can deposit and withdraw. If a document is unclear or does not match your registration details, we will ask you to resubmit. Do not alter or fake documents—this will result in permanent account closure.

You can close your account at any time. Sign in to asia138, go to Account Settings, select "Close account", and confirm. If you have remaining funds in your account, you must withdraw them before closing. After closure, you cannot reopen the same account—if you want to use asia138 again, you must create a new account with fresh KYC verification. If you need help with account closure, contact our support team via live chat.

Sign in to your asia138 account, select "Deposit", and choose local payment, online payment, or e-wallet. You will be shown the deposit amount and a payment code or QR code. Open your mobile banking, local payment, or online payment app, scan or enter the code, and confirm the payment. The funds appear in your asia138 account within minutes. If payment fails, check that your e-wallet has sufficient balance and that you have completed KYC verification in the e-wallet app. You can retry immediately—failed attempts are not charged.

If you initiate a deposit or withdrawal but the transaction appears stuck or fails, first check your bank or e-wallet app to see if the money left your account. Sometimes payment takes longer to show on asia138 but the money is reserved. Wait a few minutes and refresh your asia138 page. If funds are missing from your account and the asia138 balance did not increase, contact our support team immediately with your transaction reference number. We will investigate with your payment provider and restore the funds if the error is on our side.

Bonus terms vary by offer. When you see a bonus on asia138, click "Details" to read the full terms, which include the playthrough requirement (how many times you must play the bonus amount before you can withdraw), eligible games, and any game restrictions. Some bonuses apply only to slots or live-dealer tables; others work across all games. Bonuses do not transfer between accounts and cannot be withdrawn directly—they can only be used to play. Always read the terms before claiming a bonus.

Withdrawal time depends on your payment method. E-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) are processed within 24 hours—usually much faster, sometimes within minutes. Bank transfers (local payment, online payment, e-wallet, mobile banking) take 1–3 business days depending on your bank. Withdrawals are processed Monday through Friday; requests made on weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) are queued for the next business day. If your withdrawal is delayed beyond the window, contact support with your withdrawal reference number.

We accept local payment, online payment, e-wallet, mobile banking, local payment, and online payment for e-wallet deposits and withdrawals. We also accept bank transfers from e-wallet, mobile banking, local payment, and online payment. All methods require you to complete KYC verification before you can deposit. Your withdrawal method must match your deposit method for the first withdrawal—after that, you can withdraw to any registered account. If you need to add a new payment method, sign in to Account Settings and follow the verification steps.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are hosted from studio locations with real dealers and other players visible on video feed. You watch the game happen in real time and place bets via our mobile app or web interface. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are digital games where you select your stake and spin reels—no dealer, no other players. Slots are faster and work on low-bandwidth connections; live-dealer tables require more bandwidth and have more human interaction.

In baccarat, you bet on the Banker, Player, or Tie. The dealer draws cards for each hand—the goal is to reach a total of 9 or close to it. Aces are 1, face cards are 0, and all other cards are face value. If a hand totals more than 9, only the last digit counts (e.g. 15 becomes 5). If either the Banker or Player reaches 8 or 9 on the first two cards, that hand wins immediately (a "natural"). Otherwise, drawing rules determine whether a third card is dealt. Banker bets win at 1 to 1, minus a non-specific info commission; Player and Tie bets are documented in our game rules.

We offer betting markets on Mobile Legends, Free Fire, PUBG Mobile, and other esports tournaments. You can bet on match winners, map winners, first blood, or tournament outcomes. Markets are updated in real time during live matches. Betting rules and odds are posted before each event. Bet settlement happens within 24 hours of the match conclusion. If a match is postponed or cancelled, bets are voided and your stake is returned. You can view all active esports markets in our Esports section—select a game, tournament, or match to see available bet types.

In your asia138 Account Settings, you can change your password, update your contact email, view your transaction history, and manage your payment methods. You can also review your identity documents and request a resubmission if they expire. You cannot change your username or registered name—these are locked after account opening for security. If you need to change core account details, you may be asked to provide additional KYC verification. We do not offer session-limit or deposit-limit tools; all account controls are managed through your personal account settings.

Our support team responds to live chat queries within a few minutes during business hours (9 AM to 11 PM Jakarta time, Monday through Sunday). For urgent account or security issues, live chat is the fastest route. Email inquiries are answered within 24 hours. If you report a technical issue or potential fraud, we prioritise your case and may contact you directly. Response times may be longer during peak hours or on public holidays.

We encrypt your data in transit (HTTPS) and at rest using industry-standard security. Your password is hashed and never stored in plain text. Your identity documents and payment information are stored securely and shared only with payment processors and identity-verification partners as needed. We comply with data-protection regulations in the jurisdictions where we operate. Our servers are monitored continuously for unauthorized access. For full details on data handling and privacy, see our privacy policy